“Dear Mrs. van Bevern:

After finalising the sale of my property I would like to thank you for the trust we were able to establish in working together and your excellent assistance. Unfortunately we were not able to meet personally because this time I could not travel to Uruguay. While looking for a real estate agency I “discovered” you on the internet, mostly because your website made a very good impression on me. Later, after our first contact, I immediately felt that I had made the right decision, and this was confirmed by the very positive results.

Your seriousness and efficiency, the speed with which you handled the different processes involved, and the patience and kindness you showed in our constant exchange of e-mail messages (mostly from me) deserve the highest praise.

I am confident that you will be able to handle the next sale for me with equal success. Once again, I would like to express my deepest gratitude and send you warm regards and best wishes from Lake Starnberg.”

A satisfied client who asked to withhold her name

“Las Flores, Uruguay

Dear Martina,

I’m sending you this note both to thank you for your excellent service, and to tell you how much I appreciate the way van Bevern Realty has represented my properties.

I’ve visited a number of realtors’ online sites, and I’ve yet to find a site comparable to yours. It’s well organized, very informative, and extremely ‘user friendly.’ The listings are beautifully displayed and well described. I’m very pleased to have my properties included on your web site.

As you know, I’ve been present on several occasions when you’ve shown one of my properties, and I’ve been impressed with your thoroughness and professionalism.

You’ve not only done an excellent job in presenting the property to the prospective buyers, but you’ve also treated them as I would want to be treated if I were the buyer. That is, by definition, professionalism.

And of course, I appreciate your consideration in notifying me of upcoming showings, and that you always keep your appointments and arrive promptly.

It’s become a sort of game to see how many minutes late or early I will hear your knock at my door – and it’s most often in the range of five minutes or so, something almost unheard of in Latin America.

I would – and have –recommended your sales office, and will continue to do so, both to buyers and sellers.

Best regards,”

Merlin Williams

“Hi Martina!

I just want to thank you again for all the support that you gave to U. and myself in the chalet … sale.

That really was an impossible situation that U. and myself found ourselves in, with our Uruguayan sales agent. For sure, there would have been no sale without you, because we didn’t get the answers and explanations that we required from either our agent or the public notary. But you rescued the day with your expert local knowledge and advice In the end, everything associated with the sale went through smoothly. Only thanks to you!

I especially appreciated that, because you answered U.’s call for advice, even though this was not your sale. You would have been quite correct to say, hey, please ask your sale agent these questions. But you answered the questions that nobody else could, which enabled us to proceed further with the house sale.

When I first met you in Punta, I was immediately put at ease by your casual, hippy like personal charm. But I quickly realized that you have the ‘Made In Germany’ mark of a hard-nosed business woman. I was so reassured that you were there by me, supporting my side of the business, on each step of the sale process. You ask the difficult questions, also the questions I’d never even thought of, and you want answers. And you have solutions too.

As I later discovered, your professionalism fits so well to your past experience working in customer services with Germany’s biggest real estate bank. But there is more to it than that. Because you demonstrated that you know the Uruguay real estate business inside out, even better than the local experts who I had been dealing with. That’s really amazing, but I can only verify that it was so! You are a true professional.

Martina, thank you!

If U.’s and my own dream of ever returning to Uruguay materializes, you can bet we are going to be in touch with you first!

God bless you and your family, Martina!”