“Hello Martina and Michael:
After setting up a meeting with you from Germany, once we got to Uruguay, we found exactly what you describe and show on your website.
The different properties that Martina took us to fully coincided with Michael’s information and descriptions. Nothing was exaggerated, embellished or concealed.
The two of you reflect something that has been lost in our country: sincere and natural helpfulness. You show and offer your products without ever making your clients feel like they are being pressured.
“Nos vemos” [we’ll see each other] is a way to say good-bye in Spanish, and in this case it’s not just an expression.
Once again, our sincerest thanks to both of you.”
Ute and Harry
“Dear Mrs. van Bevern:
It has now been six weeks since we got back to Germany, and it’s about time that we wrote to thank you, above all, for receiving us so warmly during our visit to Montevideo.
This was our first impression of our new home, and it couldn’t have been better. The information you gave us about the different places along the coast was simply perfect. Although we were looking for a house near Montevideo, we decided on another location thanks to the “tour” you took us on as our guide. That was how we found the house of our dreams in Punta del Este in just three days! The negotiations with the seller, the meeting with the notary, and the whole process were all highly professional, as would be expected from your presentation on the Internet. But aside from being professional, your assistance was very personalized and extraordinarily helpful. Not a single one of our questions was left unanswered, and for every problem you offered solutions. Our entry into the country would have been considerably more difficult without your help and intermediation, and it would never have been so fast.
For all of this, we want to extend our most sincere appreciation, and we look forward to seeing you again, probably at the end of August.
Until then, best wishes”
Anne and Gerhard
“Dear Martina and Michael:
I am very grateful for the tremendous commitment you showed in selling my house. During my visits to Uruguay, I was struck by the sense that you have a “good nose” for finding the “right” client, and as a result you were able to find a buyer in a very short time.
I was impressed by the friendly, personalized, efficient and comprehensive assistance you provided, from our first conversations, to your continuous updates on the situation while I was far away in Germany, to your quick response to all of my questions, and finally in preparing and carrying out the meeting with the notary.
It is not common for contracts to be translated into German before the papers are signed in front of the notary, as I know from previous experiences. But for you, this detail, which is so important for German-speaking buyers and sellers, is part of your “regular assistance”. Fantastic! (Even for Spanish speakers, Uruguayan contracts are quite unique…)
By the way, your choice of a notary was very good! I would gladly do it all over!
I also thought it was great that we spoke on the phone so frequently. Quick and direct, no long letters or emails. It really simplified the process and speeded up the negotiations. And it is really reassuring for someone who lives in Germany and isn’t right there.
And in general: speaking German makes everything so much easier (for me)! And also the fact that you know the German or European mentality perfectly well, as well as that of the Uruguayans. You really do a great job at “building those bridges”!
I was also able to experience as a buyer the great sensitivity you show and your ability to “sound out” what is important for your clients. Once again, thank you so much for showing me exactly what I was looking for and for the “house hunting tour”. This is important both for potential buyers, who are normally undecided, and for you, since together you can rapidly rule out what the client is NOT interested in. I have the impression that this way you are able to immediately grasp what the client is looking for and then focus the search on properties that might really interest them.
Knowledge, understanding and sensitivity, in other words: 10 out of 10!
Best wishes, and I hope to see you again soon,”
Christine
