“Las Flores, Uruguay
Dear Martina,
I’m sending you this note both to thank you for your excellent service, and to tell you how much I appreciate the way van Bevern Realty has represented my properties.
I’ve visited a number of realtors’ online sites, and I’ve yet to find a site comparable to yours. It’s well organized, very informative, and extremely ‘user friendly.’ The listings are beautifully displayed and well described. I’m very pleased to have my properties included on your web site.
As you know, I’ve been present on several occasions when you’ve shown one of my properties, and I’ve been impressed with your thoroughness and professionalism.
You’ve not only done an excellent job in presenting the property to the prospective buyers, but you’ve also treated them as I would want to be treated if I were the buyer. That is, by definition, professionalism.
And of course, I appreciate your consideration in notifying me of upcoming showings, and that you always keep your appointments and arrive promptly.
It’s become a sort of game to see how many minutes late or early I will hear your knock at my door – and it’s most often in the range of five minutes or so, something almost unheard of in Latin America.
I would – and have –recommended your sales office, and will continue to do so, both to buyers and sellers.
Best regards,”
Merlin Williams
“Hi Martina!
I just want to thank you again for all the support that you gave to U. and myself in the chalet … sale.
That really was an impossible situation that U. and myself found ourselves in, with our Uruguayan sales agent. For sure, there would have been no sale without you, because we didn’t get the answers and explanations that we required from either our agent or the public notary. But you rescued the day with your expert local knowledge and advice In the end, everything associated with the sale went through smoothly. Only thanks to you!
I especially appreciated that, because you answered U.’s call for advice, even though this was not your sale. You would have been quite correct to say, hey, please ask your sale agent these questions. But you answered the questions that nobody else could, which enabled us to proceed further with the house sale.
When I first met you in Punta, I was immediately put at ease by your casual, hippy like personal charm. But I quickly realized that you have the ‘Made In Germany’ mark of a hard-nosed business woman. I was so reassured that you were there by me, supporting my side of the business, on each step of the sale process. You ask the difficult questions, also the questions I’d never even thought of, and you want answers. And you have solutions too.
As I later discovered, your professionalism fits so well to your past experience working in customer services with Germany’s biggest real estate bank. But there is more to it than that. Because you demonstrated that you know the Uruguay real estate business inside out, even better than the local experts who I had been dealing with. That’s really amazing, but I can only verify that it was so! You are a true professional.
Martina, thank you!
If U.’s and my own dream of ever returning to Uruguay materializes, you can bet we are going to be in touch with you first!
God bless you and your family, Martina!”
S.
“Dear Mrs. van Bevern:
After our two real estate purchases (a home in Montevideo and a piece of property in La Floresta) were successfully completed thanks to your exemplary commitment and dedication, we would like to take this opportunity to express our deepest gratitude to you.
Unfortunately, we learned from the experience of the purchase of our home in Montevideo, for which the broker was another real estate agency, that not all real estate acquisitions are problem-free. Luckily we decided to give you power of attorney for the purchase of our home, and you were then able to successfully finalise, to everyone’s satisfaction, a transaction that almost fell through due to the rather unprofessional conduct of our contractual partners.
In the case of the piece of property we purchased, you were our broker from the very beginning and because of this we were spared any unpleasant surprises. Since this was our first real estate purchase in Uruguay, we acted very cautiously and it is possible that at times we ended up being rather “annoying” clients because of all the questions we asked. That is why we would also like to thank you for your patience and above all for your competence and knowledge in this area.
We would like to stress that from our first contact through your website right up until the signing of the contract we did not observe a single shortcoming of note, despite the fact that we consider ourselves to be rather critical consumers.
After all of these positive experiences, we hope that perhaps at some time in the future you will also establish real estate operations in Montevideo, since we have the intention of making another real estate purchase in a few years and will want a truly reliable broker who speaks German and perfect Spanish.
From Vienna in springtime we send you our warmest regards,”
Rosa and Günter
